External review

The independent review that binds the plan — by state.

When a plan upholds its own denial, external review hands the decision to an independent organization whose ruling the plan must follow. Where you file depends on your state — some run their own program, others default to the federal process.

Time-limited

Federal external review: filing deadline extended to October 2, 2026

The HHS-administered federal process was closed between July 1 and August 3, 2026 and reopened on July 31. If that closure stopped you filing, you may have until October 2, 2026. It applies in Alabama, Florida, Georgia, Texas and Wisconsin — and in any state to a self-insured non-Federal governmental plan that uses the federal process.

CMS — External appeals

State process vs. federal

Most states run their own external-review program through a state agency. A small number default to the federal HHS-administered process operated by MAXIMUS. And one rule cuts across all of it: ERISA self-funded plans use the federal process regardless of the state.

Federal-process states

ALFLGATXWI

All other states run their own program.

All 51 guides — who runs your review, and what is distinctive

Every state and the District of Columbia, each written from that jurisdiction's own statutes and regulator. The badge shows whether the state runs its own program or defaults to the federal HHS process.

Filing windows differ more than most summaries admit — Maine allows 12 months, Hawaii 130 days, and New York gives a provider 60. Each guide states its own deadline against that state's source, and we don't list a filing URL or a day count we haven't verified.

Build the internal appeal first.

External review usually opens only after internal appeals are exhausted. Upload a denied EOB and Merits builds that internal appeal — cited to the rule and timed to your plan's deadline.